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Academics > Graduate Programs > Graduate Programs in Business > Masters in Management: Operational Excellence
OE Course Descriptions

GCBA 605 Advanced Management Law

The study of the legal regulatory environment faced by today’s managers.  Emphasis on Human Resources issues and Employment law including employee handbooks and policies, codes of conduct, employment and non-competition agreements, state and Federal laws governing all aspects of the employment relationship from hiring to termination, employment discrimination, harassment, workers compensation, unemployment compensation, health and safety. Other topics include anti-trust and fair competition, advertising and product liability.

 

GCBA 630 Management Accounting

A study of the use of accounting information in performing managerial functions including planning, controls, cost and financial analysis, costing behavior, and incremental costing. Emphasis is on the use of accounting as a tool for management decision making.

 

GCBA 665 Management Information Systems

Students are provided with an introduction to the information technology hardware and software platforms, tools, and methodologies utilized in the corporate systems environment. Topics include: hardware, networks, operating systems, databases (e.g. SAP, Oracle, IBM DB/2, MySQL), Business Intelligence, Desktop Applications, Business Applications, Electronic Commerce, and Systems Design and Development. The course will also include a detailed examination of the SAP Business One application software. 

 

GCBA 689 Marketing Strategy

This masters-level overview of marketing emphasizes the decisions that professionals will face in their efforts to bring together the objectives and resources of their organizations with the needs and opportunities in the market place.  Building on customer segmentation, product, pricing, distribution, and promotional methods, the centerpiece of the course is a The Marketing Game, a comprehensive marketing simulation that requires teams of students to perform research, planning, implementation, and control activities for an simulated firm.  Teams will also complete a Marketing Plan for their firm, including sales, costs, and profitability projections.

 

GCBA 690 Quantitative Analysis

This course examines strategies for gathering and organizing data and performing quantitative analysis. Topics include research design, statistical reasoning and interpretation, operational excellence methods and data analysis using Microsoft Excel. Pre-requisite: Basic knowledge of Microsoft Excel. (Cross-listed as HSL 575)

 

GCBA 691 Quality Improvement in Health Care and Service Industries

An in-depth study of quality improvement philosophy, methodologies, tools, and issues related to quality improvement. Introduction to main approaches to operational improvement with an emphasis on quality standard setting, system design and organizational change strategies, reporting mechanisms, and effectiveness assessment. The relationship between quality improvement programs, risk management, and utilization review will be emphasized. In particular, this course will examine challenges facing the health care service industry to include waste and quality in the health care environment, application of the Toyota Way to the health care industry, and building the health care industry of the future. Pre-requisite: GCBA 690/HSL 575.  (Cross-listed as HSL 605)

 

GCBA 692 Operations Management

This course provides an overview of Lean Manufacturing, the Six Sigma Process, the Toyota Production Process, and the Total Quality Management philosophies of continuous improvement and of process variation. For accounting students, this course will include applications to managerial accounting, auditing, and information systems.

 

GCBA 693 Supply Chain Management

Students will learn the strategic importance of good supply chain design, planning and operation for every firm. Students will come to understand how a well developed and managed supply chain is a competitive advantage while weaknesses in the supply chain will detract from the performance of a firm. Students will learn the practical managerial levers and concepts to improve supply chain performance in such areas as facilities, inventory, transportation and information.

 

GCBA 694 Operational Excellence

This course presents a variety of techniques for ensuring that organizational processes are operating at the pinnacle of their capability. Students examine ways companies apply strategy, tactics, and technology to achieve and sustain operational advantage.  Students become more conversant with OE lexicon, learn conventional and outside-the-box OE thinking processes, apply quantitative techniques to assess process capability, and through OE projects, deploy change to organizations, their customers, and their suppliers.

 

GCBA 695 Strategic Management of Complex Organizations

Strategic management involves utilizing the tools and techniques of strategic analysis to craft, implement, and execute organizational strategies. The central theme of this course is that an organization’s chances for sustained success are greatly improved when managers (1) develop an astute, timely strategic “game plan” for running the organization and then (2) implement and execute the strategic plan with great proficiency. The overriding pedagogical objectives are to sharpen students’ abilities to “think strategically” in a lean environment, to evaluate an organization’s situation from the perspective of its competitiveness and performance prospects, and to draw sound conclusions about what actions an organization’s management needs to take in light of all the relevant circumstances. (Cross-listed as HSL 610)

 

GCBA 696 Principles, People, and Values in Operational Excellence

This capstone class provides a largely principle-based exploration of issues related to Operational Excellence. Although drawing on a variety of sources, major emphasis is on “Lean,” in the manner practiced by Toyota, and its applicability to many types of operational problems in diverse organizations. Using a combination of lectures, Harvard and other case studies, and class discussion the course aims to equip students with the ability and confidence to more clearly and deeply assess problems and develop solutions that aspire to highest standards. Prerequisite: GCBA 692/BA 692 or equivalent work experience.

  

GCBA 697 Leadership and Ethics

This course presents a theoretical and applied treatment of a pervasive and challenging task of leading in the new global economy—continuously and successfully dealing with the issues of constant improvement within a framework of ethical leadership. Students will learn the leadership theories, concepts, and applications that will allow them to successfully initiate, analyze, and implement various types of organizational changes. Specifically, through a series of case studies, students will demonstrate their capacity to isolate key ethical issues as they are related to operational excellence decisions. Seven core ethical standards will be emphasized in the analysis of the case studies: The Common Good, Human Dignity, Care, Hospitality, Stewardship, Solidarity, and Subsidarity. (Cross-listed as HSL 600)

 

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