Help Desk FAQ
- Are my E-mail and Network passwords the same?
- Are my E-mail/Network, Blackboard and Web Information passwords the same?
- Can I keep my SVC E-Mail account after I graduate?
- Why doesn't my E-mail/Network password work?
- Can I change my E-mail/Network password?
- I have forgotten my E-mail/Network password. What do I do?
- Do I need to request that the port in my room be activated?
- I can't get the Internet in my room. What should I do?
- How do I locate the physical address of my ethernet card?
- How do I install a printer in a classroom or lab?
- How do I Map a Network Drive or Map to a network folder?
- How do I save files to my Student Folder on the Network?
- How do I client Microsoft Outlook 2000 or higher to check my email?
- My Outlook Express is not working properly. What do I do?
- How do I check my E-mail through Outlook Web Access?
- My computer is running really slow. What should I do?
- I'm trying to change my E-mail/Network password through the web and it asks me for an ACCOUNT and a DOMAIN. What are they?
- Network access in my room has been blocked because I tried to download music, what do I do?
- Does the College provide virus software?
- I have a router that I would like to use in my room, can I just plug it into my port?
- I have a laptop and would like to connect with my wireless, where are the campus hot-spots?
- How do I configure another e-mail program like Thunderbird, Outlook, Outlook Express or Apple Mail to check my SVC e-mail?
- My professor told me I needed to install the Analysis Tool Pak for PHStat & Excel. How do I do that?
- What is the Barracuda SPAM Firewall and how do I use it?
- I have a Video Game System and would like to play games on-line. What do I need to do?
Yes, your e-mail and network password is the same.
Are my E-mail/Network, Blackboard and Web Information passwords the same?No, your E-mail/Network, Blackboard and Web Information passwords are all different. If you wish you can change them to be the same on your own. However, your Blackboard & Web Information passwords never expire, so remember this when changing your e-mail/network password.
Can I keep my SVC E-Mail account after I graduate?All non-returning student accounts are disabled on or around August 1st of each year. A non-returning student is defined as one who has graduated and/or is not enrolled for the Fall term. Graduating students may request their account be extended through December 31st by submitting a request via e-mail to the Help Desk no later than May 15th. If you will be participating in a Teacher Certification program, it is highly recommended that you request your account be extended.
We are investigating the possibility to provide "email-for-life" to our students and alumni.
Why doesn't my E-mail/Network password work?
-
Passwords expire every 90-180 days which is approximately once a semester. For this reason we recommend that each user log on to the network via a lab, classroom or office computer at least once every 10 days to receive the notification that your password is nearing its expiration.
- If you try to use the wrong password more than three times
the system locks you out for security reasons. If you contact the Help
Desk during normal business hours we will
gladly unlock you. Otherwise, the system will unlock your account
within one hour.
- If you need your password reset please visit the Help Desk in person between 8:00am - 6:00pm, Monday through Thursday or 8:00am - 4:30pm on Friday. Make sure to bring proper I.D. (Student ID, Drivers license, etc.) along with you. To protect your interests please understand that we are unable to reset your E-mail/Network or Blackboard passwords without some from of picture identification. Due to this policy,we are unable to accept password change requests via telephone or e-mail. We appreciate your cooperation in this matter.
Can I change my E-mail/Network password?
Yes, you can change your password on any* Windows 2000/XP machine.
After you have logged into the computer press Ctrl + Alt + Del.
Select Change Password
Your new password must be at least 5 characters in length and should be somthing you have never used before. The system remembers your last 3 passwords and will not allow you to re-use them. Passwords are also case sensitive.
*This must be initiated from a public or residence hall computer lab as personal student computers do not include this option.
I have forgotten my E-mail/Network password. What do I do?If you have forgotten your E-mail/Network password you will need to have it reset by Information Services. Password change requests must be made in person at the Help Desk and proper I.D. (Student ID, Driver’s license, etc.) is required. Normally, we can give you a new password immediately, however, please allow up to 24 hours for password change requests to be processed.
Please understand that in an effort to protect your interests, we are unable to reset your password without some from of picture identification being presented. Due to this policy, we do not accept password change requests via telephone or e-mail. We appreciate your cooperation in this matter.
Do I need to request that the port in my room be activated?No, most ports are activated before students move in. However, if you believe yours is not, please contact us.
I can't get the Internet in my room. What should I do?The Help Desk will gladly assist you with this issue. The best way to troubleshoot this problem is for you to call us from your room so we can employ many techniques for narrowing down the cause. However, before contacting us, please verify the following and have this information available when you call.
- Is your Ethernet cable plugged in properly and do you get a link-light where it plugs in to your computer?
- Do you get a "good" IP Address? For instructions on how to check the Internet Protocol Address of your computer click here. A "good" IP addresses for SVC would be defined as one beginning with 10. (ex. 10.42.1.123). If your IP address begins with 192 chances are your settings from a previous connection (home, office, etc.) are still being utilized. It is recommended you remove any previous settings and configure your computer for use with the SVC network.
- Is your computer configured for our network?
- If not, please configure your computer to our
network prior to calling. Instructions can be found at www.stvincent.edu/is/helpdesk/minimum_req.html
- If not, please configure your computer to our
network prior to calling. Instructions can be found at www.stvincent.edu/is/helpdesk/minimum_req.html
- Does your computer connect on another port (i.e. roommate, floormate, etc.)?
- Does your computer connect when you use another Ethernet cable (i.e. roommate, floormate, etc.)?
If you are still having problems call the Help Desk @ ext. 4357
How do I locate the physical address of my ethernet card?For Windows 95/98 PC
Open the Run window.
Type in "winipcfg"
Click OK
Select the Ethernet Adapter from the dropdown menu containing "PPP Adapter" (make sure "PPP Adapter" is NOT selected).
Locate the line that reads "Adapter Address". This is your address.
For Windows 2000, XP and Vista PC
Open the Run window.
Type "cmd".
Click OK.
At prompt type "ipconfig /all".
Press Enter key.
Find your "Physical Address".
For Mac OS 9
Click on your apple in top left corner of screen.
Click on "Control Panel".
Click on "Apple Talk".
Go to "Edit" menu and select "User Mode".
Select the "Advanced" radio button.
Click OK.
Click "info".
Locate the line that reads "Ethernet Address".
For Mac OS X
Click on your apple in top left corner of screen.
Click on "System Preferences".
Click on the icon labeled "Network".
Make sure TCP/IP tab is selected.
Locate the line that reads "Ethernet Address".
Note: You must have a properly installed Network card in your computer to obtain an address.
All Residence Hall, Public Lab and Classroom printers should be pre-installed for you on the computers in that specific room. However, if you are experiencing printing issues you can try reinstalling it with the following instructions.
Click on the link or go to Start à Run and type \\SVC-PS1
Search for the printer that corresponds to the classroom/lab you are in and double click on it.
Or
From the list below, find the printer you need to install and click on the link.
Residence Hall Printers
Bonaventure: \\SVC-PS1\BonnyLab
Gerard: \\SVC-PS1\GerryLab
Leander: \\SVC-PS1\Sem-Lab
Rooney: \\SVC-PS1\RooneyLab
Saint Benedict: \\SVC-PS1\stb4100
Public Lab Printers
Alfred 23-Study Center: \\SVC-PS1\A23-Lab
Library: \\libp7\lexmarkoptran (make certain PC 7 is turned on)
Classroom Printers
Alfred 41: \\svc-ps1\a41class
Alfred 42: \\svc-ps1\A42-hp1200
Biology 208: \\svc-ps1\bio-imglab
Writing Center - Placid 424: \\svc-ps1\hp4050-Placid424
If you are asked to log-in, use the following:
Username: stvincent\username
Password: your e-mail password
Double Click on My Computer.
Select Tools/Map Network Drive from the menu.
Select a drive letter from the list.
Type the appropriate path to the folder or use Browse.
Click Finish
or click here to see detailed instructions.
How do I save files to my Student Folder on the Network?Visit our Documentation page for instructions on accessing your Student folder.
How do I client Microsoft Outlook 2000 or higher to check my email?FOR WINDOWS 98, 2000, and XP
Go to CONTROL PANEL
Click on the MAIL icon.
Click ADD
Select MICROSOFT EXCHANGE SERVER and click OK
Under Microsoft Exchange Server: Type SVC-EXCLU Under USER: type LASTNAME, FIRSTNAME
Click CHECK NAME. Your name should become underlined if it is typed correctly
Click OK
Remove everything else in white box except Microsoft Exchange Server and Outlook Address Book.
Note: When cliented to the Exchange server, you will only be able to access your e-mail from on campus. From off campus you must use Outlook Web Access or configure Outlook Anywhere.
My Outlook Express is not working properly. What do I do?The Help desk does not recommend or support the use of Outlook Express for e-mail retrieval. We suggest utilizing the web client by browsing to http://webmail.stvincent.edu
How do I check my E-mail through Outlook Web Access?The web site that will lead you to Outlook Web Access is http://webmail.stvincent.edu.
Detailed instructions can be found here: Outlook Web Access
My computer is running really slow. What should I do?Spy ware, adware and malware are some of the largest consumers of system resources and, if not removed, will cause your computer to run very slowly. For more information on spy ware visit our Documentation page. (Adobe Reader is required)
If you would like assistance with removing spy ware, feel free to utilize our Self-Support Desk.
I'm trying to change my E-mail/Network password through the web and it asks me for an ACCOUNT and a DOMAIN. What are they?
The ACCOUNT is your e-mail/network account name: firstname.lastname
The DOMAIN is: STVINCENT
Remember your password must be at least 5 characters in length and should be something you have never used before. The server remembers your last 3 passwords and will not let you reuse them.
Network access in my room has been blocked because I tried to download music, what do I do?
If you attempt to acquire music or videos through a Peer to Peer sharing program such as Ares, Limewire, Gnutella, etc. you are violating the policy on uploading or downloading of copyrighted material as stated in the Saint Vincent Good Netizen Rules and the network connection in your residence hall will be blocked. If you plug your computer into your roommate’s port or another friend's port, you risk having their access blocked as well.
First, you must disable or remove the Peer to Peer (aka P2P) program that is installed on your computer.
Second, you will need to visit the Help Desk to sign a waiver requesting your access be re-enabled. This waiver will include what audio or video files you were sharing, the program being used as well as the time of day you were caught sharing the files.
You will only be given one chance. If caught a second time, not only will your access be blocked, but you will be reported to the Office of Student Affairs where disciplinary measures will be taken, including the possibility of losing all network privileges.
Remember that many P2P programs launch automatically when you start your computer and therefore you may not realize the service is actually sharing files.
For more information please feel free to contact the Help Desk.
How to remove Peer to Peer programs
Does the College provide virus software?
As a student, employee or Benedictine at Saint Vincent you can receive virus-protection for your computer at no charge. It does not matter if you are a resident or commuter, undergraduate, graduate or Seminary student, full-time or part-time employee - you get it. Currently, this software is not available on our website but can be downloaded from the Universal folder or checked out from the Help Desk. During certain times of the year you may be required to reserve the disk in advance. For more information contact the Help Desk.
Please note that the scanning and updating functionality of the current McAfee Corporate edition are not automatic and require configuring. Instructions for this can be found on our Documentation page.
I have a router that I would like to use in my room, can I just plug it into my port?
Attempting to connect a router without it being properly configured could result in the loss of network access for many users in your building. Therefore ALL routers, wireless or not, must be configured for use on the Saint Vincent Network by Network Services.
Please download the Wireless Registration Form, complete it, and bring it along with your router (and all software, documentation, etc.) to the Help Desk.
Network hubs and switches, without the built in ability to assign IP addresses can be used without registration. If you do not know what type of Access Point you have, it would be best to error on the side of caution and bring it to the Help Desk for configuration by the Network Services Team.
I have a laptop and would like to connect with my wireless, where are the campus hot-spots?
Click the link below to see what wireless access is available on the Saint Vincent campus.
SVC Wireless
How do I configure another e-mail program like Thunderbird, Outlook, Outlook Express or Apple Mail to check my SVC e-mail?
You can use any locally installed e-mail retrieval program that supports IMAP. Click here for Exchange 2007 instructions. My professor told me I needed to install the Analysis Tool Pak for PHStat & Excel. How do I do that?
For instructions on installing the Analysis Tool Pak on your computer, visit our Documentation page. What is the Barracuda SPAM Firewall and how do I use it?
The Barracuda SPAM Firewalls will filter all incoming email messages to students, faculty and administrative staff and identify messages that appear to be unsolicited. Users will receive a daily report and have an opportunity to review messages identified as SPAM. Users will also be able to adjust settings individually if they wish to define additional filtering for their account.
For instructions on how to configure Barracuda specifically for your mailbox click on the following link: Barracuda Spam Firewall.
Occasionally unsolicited messages will make it past the Barracuda Spam Firewall and into your mailbox. The Barracuda plug-in for Outlook allows a user to classify messages as spam or not-spam right from their desktop. This classification performs Bayesian learning and results in higher accuracy for the Barracuda Spam Firewall. Click here for information on downloading the Barracuda plug-in for Outlook. I have a Video Game System and would like to play games on-line. What do I need to do?
In order for your Xbox, Play Station or any other Game System to have network access, it must be manually registered through NetPass. Please visit the FORMS page to submit an on-line request to register your Video Game System.