You’ve got great people and your processes seem to be working fine, but
every once in awhile, things go wrong: the people and processes seem to be working
against each other.
The Kennametal Center for Operational
Excellence is dedicated to getting people and
processes working in synch and to
empowering regional enterprises to achieve world class performance by providing
training, education and networking on the strategies, tactics, and tools
of Operational Excellence.
What is Operational Excellence? Operational Excellence is a systematic way of continuously improving an
organization by focusing on customer needs, empowering employees and increasing
value. Over the past several
years, we have had the privilege of serving numerous regional and international
businesses with high quality services.
Who is the
Do you need to get things done? KCOE can help.
You need quick and focused performance
improvements, but you understand that getting those improvements to
"stick" is tricky. We know the secret to creating staying power
for all of your improvements.
Sometimes training alone won't get you
the performance improvements that you are looking for. You have great people
who know the basics about lean, continuous improvement, total quality
management, strategic planning and leadership. The problem is that they
haven't applied what they know yet. They have a pretty steep learning curve to
get through. The reality is that you don't have the luxury of waiting
while they learn how to apply what they know.
They need some coaching: someone to
come alongside while they are applying what they know in order to help them
navigate the learning curve in a more efficient, effective way. Even
world-class athletes understand this basic truth: you learn more quickly under
the guidance of a coach. Our coaches have applied the
tools and techniques hundreds of times in a myriad of business cases.
They know what to expect and how to get beyond it. Having them working
alongside your team creates significant value as you reduce the lead time to
deep understanding.
Do you realize the need for a system? KCOE can help.
You have some really great things implemented that
are producing good results for you. But, you realize that this will only
get you so far. You can see the limitations on the horizon, but you don't
know exactly what to do. You sense that there is something more: something
that will bring order to the things you've implemented and some additional
things that seem like they might work too.
Trust your gut: you are right - there
is more. Let our team show you that the pieces you've implemented belong
to a comprehensive system. That system - the pieces that you have plus
the pieces that we can add - is knit together by a connecting philosophy.
We'll show you that too. When we are finished, you will know what lies
beyond the horizon, if you dare go there. Our team of experienced guides
can help you along the way. They know the pitfalls that lie ahead and can
help you avoid them. Let us show you the whole system and how to operate
it.
Or, you may already have a system that
incorporates world-class human and operational philosophies, tools, techniques
and methods. Sometimes, though, you recognize that the system isn't
producing the results you expect.
You know that it has something to do
with one or more of the pieces of the system operating sub optimally. You
may even know which part of the system isn't functioning well.
What you can't figure out is how to get
the system working properly again. Our team has the eyes to see where
your system needs help. Trained to see problems and root causes, our
coaches will bring their expertise to bear on an analysis of your system, both
human and operational. When the analysis is complete, we'll make
recommendations on the actions you can take to rebalance your system. We
will also be there to coach you through the action plan.