In today’s marketplace, savvy consumers are more cautious in choosing where to do business. Customer service plays a significant role in determining where time and dollars will be spent. Customer service is also one of the least expensive ways of improving performance in any business, but continues to be one of the top consumer complaints. Designed for businesses and industries of all sizes, this workshop illustrates why customer service plays such a critical role in the survival of your business and why it is important that every employee understands its impact on the bottom line. Participants will learn how to: handle gender and generational differences, make a good first impression, handle complaints, and diffuse unhappy customers. They will discover how to: build and maximize good rapport, earn customers trust, build customer referrals, and keep customers coming back. Learn how communication style plays an important role in customer service; how body language, mannerisms, and appearance can enhance (or destroy) credibility; and how to identify both you and your customer’s behavior styles, resulting in better communication and a happier customer.
Presented by Business Builders LLC, well known for their innovative approach to today’s business challenges. This class is interactive, insightful, and provides immediate solutions to improve performance. Walk in with specific problems – walk out with specific solutions.