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Management: Operational Excellence

  • Certificate

This certificate program is for anyone interested in implementing Operational Excellence techniques for Continuous Improvement, regardless of industry. Students will build an effective foundation of Lean and Operational Excellence skills that can be implemented immediately in your organization to reduce waste and costs, increase productivity, and gain a competitive advantage. The certificate program will also teach students to identify improvement opportunities with your company’s processes, implement change, and ensure the impact of those changes on safety, quality, inventory, lead time, cost, and productivity. The certificate can be completed in 12 credits.  

Students may also be interested in our Project Management Certificate or Master of Science in Management: Operational Excellence.

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Curriculum Requirements

  • Operational Excellence Certificate - Course Requirements

    This certificate program is for anyone interested in implementing Operational Excellence techniques for Continuous Improvement, regardless of industry. Students will build an effective foundation of Lean and Operational Excellence skills that can be implemented immediately in your organization to reduce waste and costs, increase productivity, and gain a competitive advantage. The certificate program will also teach students to identify improvement opportunities with your company’s processes, implement change, and measure the impact of those changes on safety, quality, inventory, lead time, cost, and productivity.

    Required courses (6 credits)

    • GCBA 703 Operations Management
    • CGCBA 704 Management Science
    Elective courses - Complete two (6 credits)
    • GCBA 607 Organizational Behavior and Human Resource Management
    • GCBA 630 Advanced Accounting and Finance in Operational Excellence
    • GCBA 686 Organizational Culture
    • GCBA 725 Six Sigma Lean Green Belt Certification Prep Course
  • Key Courses

    Organizational Behavior and Human Resource Management This course explores key organizational behavior concepts related to managing human resources, such as job satisfaction, motivation, and communication. Students will apply these concepts to practical HR processes to create and sustain a productive workforce. Additionally, the course covers the HR regulatory environment and its integration with business strategy.

    Advanced Accounting and Finance In Operational Excellence This course examines how management accountants can support Lean environments by eliminating waste and providing timely, relevant information. It focuses on integrating accounting practices with Lean principles to enhance operational excellence.

    Organizational Culture This course examines the cultural characteristics essential for successful and sustainable organizations, with a focus on implementing Operational Excellence. Students will explore the components of culture, how it can be modified, and the three levels of culture: assumptions, values, and artifacts.

Facilities and Resources

Gary Quinlivan Operational Excellence Lab

The Gary Quinlivan Operational Excellence Lab is a micro-manufacturing simulation platform with a notebook assembly "factory" and SAP Business One ERP. Participants use lean tools and Operational Excellence (OE) methods to improve quality and productivity in a live production environment. The lab offers hands-on OE training, helping learners document processes, identify problems, and develop solutions, applicable across various industries.

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